TERMS AND CONDITIONS

Welcome to www.lush.com.sa - The wonderful world of LUSH FRESH HANDMADE COSMETICS. This website is operated by LUSH COSMETICS , Saudi Arabia. Just so you know, when you use and/or order products from this website, you are agreeing to these here terms and conditions, and, from this point onwards, any reference to "we", "us", "our" or "ourselves" refers to LUSH , Saudi Arabia. Which makes sense really, right?

We hope you have a lovely experience on our website. We spend many long hours by candlelight, wearing our fancy thinking caps, to ensure that this is the best possible website we can give our customers. Sometimes, however, things can break or go wonky, but we jump on the problems and try to sort them straight away. This might mean that your experience is a bit maddening, which makes us feel blue. So, if you do spot any errors, please hop on your computer as soon as you can and e-mail us at contact@lush.com.sa, so that we can work on getting it fixed as soon as we can.

Because all of our products are fresh, handmade and contain lots of fresh ingredients, each batch of our products can come out slightly differently. This can then mean the product will differ from the one that Mr. Postman delivers to your front door, despite our best efforts to replicate the colours on the website. Colours also show up differently on different monitors.

As per customs rules, we are not encouraged to deliver anything that melts, drips and is fresh outside the Saudi Arabia (eg. Full of Grace serums, Shower Gels and Fresh Face Masks).

We are also to refrain from sending through our partnering courier with the Saudi Arabia anything that's fresh and meltable. To ensure that these products get to you in their perfect form and quality, we encourage them to be purchased from one of our Lush stores!

So, are you sitting comfortably? Good, then we shall begin!

ORDERING - Now Available

Before you can place an order, you will need to register and then log in. Everyone is allowed one customer account. You are more than welcome to send lots of Lush to your friends, but they may live in a different house. All you need to do is complete a separate order for each different delivery address. Easy!

Very occasionally, if the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. While we can't be held liable for this, we will do everything we can to resolve this for you and put that smile back on your face again.

Once your order has been accepted, you just pay the sum that you see at the end of the checkout process, together with the delivery fee. We will only accept credit or debit cards in the name of the customer placing the order. Customers without access to credit/debit cards, we accept cash on delivery (COD) as an alternative payment method. Once you have placed an order, you will receive an e-mail within 24 hours, and then one within 24 hours of your order being dispatched, so you will know when to get the bath running! Guaranteed delivery by courier within 3 - 5 working days (Saturday  - Wednesday ) of order. 

Placing an order is legally binding but this does not affect your statutory rights as a consumer. For more details you can also have a little look at 'Cancellations and Returns' in these Terms and Conditions.

If, in our reasonable opinion, a customer acts against these Terms and Conditions, we do reserve the right to cancel or suspend their involvement in a sale. This includes non-payment of ordered products or fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept any order from any customer who we have cancelled or suspended. 


PRICES

Please note that the prices as stated on our website are in Saudi Arabia Riyals (SAR). 

PRIVACY AND PERSONAL DATA

Your personal data will only be used for the processing and invoicing of your order only. If you would like to be kept up to date with all the new exciting Lush news, you can opt in for our newsletter and Lush Times by emailing contact@lush.com.sa, filling out a sign-up form in store or via the sign up method available on our homepage! 

Our newsletter and other direct marketing can be issued by us, Lush SAUDI, one of Lush’s subsidiaries, or by a service partner engaged by Lush Saudi (an address management or data integrity company), for example, posting your copies of Lush Times. We will not otherwise disclose your personal information to other agencies or companies without your explicit consent, unless required by law. We treat your data as strictly confidential!

If you do not wish to receive these communications anymore please e-mail contact@lush.com.sa with the details you want removed. If you would like to change your personal data on our database or you want to inspect your personal data on file please contact us on the details mentioned above.

INTELLECTUAL PROPERTY

All texts, designs, trademarks, logos, brand names, product names, titles, sounds, music, graphics, video interfaces, visual interfaces, photographs, artwork and source code including, but not limited to, the functioning look and feel of such contents contained on the website is owned by its respective owners and is protected by trade dress, copyright, patent and trademark laws and various other intellectual property rights and unfair competition laws.